About Shannon and Buckhead Pet Pals

Like many businesses, Buckhead Pet Pals was born from necessity. It stemmed from a difficulty in finding a trustworthy cat sitter, a changing job market and life’s priorities. Faced with a career decision, Founder, Shannon Centola, chose to launch a pet sitting service to help busy professionals care for their pets.

The Birth of Buckhead Pet Pals
Founder, Shannon Centola, worked as a sales rep in the wholesale and retail sectors for many years.Shannon She often traveled for business which left her searching for a trustworthy person to care for her cats.Combine that concern with the changing retail industry, and Shannon was faced with a critical decision. Should she stay in the uncertain retail industry as long as possible? If she stayed, she’d have to move again. And with the department stores merging the way they were, even that wasn’t a job guarantee.

While walking around a golf course in Brookhaven, Georgia trying to decide her career direction, she came across a lost dog. She was able to reconnect the dog with its owners and seeing the sense of relief at being reunited with their pet, she was overwhelmed with a sense of happiness. She took this as a sign to start a pet sitting service. And from there, Buckhead Pet Pals was born.

The Early Days of Pet Sitting
When Shannon started her company there were only a few other pet sitting services in Atlanta. She not only had to educate potential clients on the benefits of pet sitting, but she also had to assure her family and friends that this was a good business idea.

buckhead_2_transpFast forward a decade and a half and Buckhead Pet Pals has grown. Shannon has approximately 60 pet sitters at any one time. From cat lovers to Georgia State track runners, she’s able to match the best pet sitter for your pet. For example, cat lovers focus on cats. This way, everyone’s strengths are used to their fullest advantage and both people and pets benefit.

Shannon’s personal life has expanded too. She met her husband when she was out with a client. Her client Susan said, “There is the man you are going to marry”. She married Michael 2 years to the date the night they met, and they have two beautiful children. Shannon lives her life and runs her business by always trying to do the right thing, treating clients and pet sitters how she would like to be treated and always listening to her inner voice. She prides herself on customer service.

A Leader in Pet Sitting
In order to streamline scheduling for both clients and pet sitters, Shannon developed an online atlantamag_2009-02_coverscheduling tool for pet sitters across the country called Power Pet Sitter.

Power Pet Sitter is an online scheduling tool that allows clients to schedule online, companies to manage their sitters, invoice and bill its clients, and merges with QuickBooks Online. She has been a speaker at Pet Sitters International, the premier industry event and was the past President for Georgia Network of Professional Pet Sitters.

Buckhead Pet Pals pet sitting service has received “Best Pet Sitting Company” awards in Atlanta Magazine- 3 years in a row, Jezebel Magazine and Best of Smyrna 2 years in a row.

Shannon is still currently very involved with Buckhead Pet Pals on a daily basis. Her priorities are her family and taking care of her clients and sitters.