At Buckhead Pet Pals, building trust with our clients is at the heart of everything we do. One of the ways we aim to foster that trust is by being as transparent as possible about how you can reach us and when we will respond. To help set clear expectations, today I’m sharing a bit about our office hours, our commitment to communication, and the friendly faces behind our administrative team.
Our Administrative Team: Dedicated To Serving You
First, an introduction! Our dedicated admin team is the backbone of our day-to-day operations. The team is comprised of me, Camila, our exceptional office scheduler, and our newest addition to the office team, Elizabeth. Between the three of us, we strive to ensure every question is answered, every concern addressed, and every detail managed efficiently.
Fun fact: Elizabeth was a pet sitter for me all 4 years of college. She was the youngest pet sitter I ever hired! She just graduated from the University of North Georgia and is excited to join our administrative team. We’re thrilled to have her!
Camila and Elizabeth are typically your first point of contact; they manage scheduling, coordinate logistics, and keep everything running smoothly. Meanwhile, I am here to oversee operations, manage more complex requests, and step in whenever needed to offer support. Together, we’re committed to offering you a seamless experience every time you reach out.
Our Office Hours: Responding to Your Requests
Our office hours are Monday through Friday, from 8 AM to 4 PM. During this time, you can expect timely responses to emails, calls, and other communication. We’ve structured our hours to optimize productivity and ensure we’re available when most scheduling requests are received. Within this window, we work diligently to answer your inquiries, schedule appointments, and handle other administrative tasks.
Because ours is a 24/7 business, which offers services 365 days a year, morning, noon, and night, having office hours allows us to stay on top of client communication while affording us a way to balance after-hours business demands. We aren’t “off” after 4 PM; we are simply focusing on other aspects of our business.
Our After Hours Protocols: Reserved for Urgent Matters
We understand that life doesn’t always stick to a predictable schedule. Sometimes, urgent matters arise after business hours, on weekends, and on holidays. While our main office is closed outside of the above hours, we monitor emails, voicemails, and other messages for urgent or time-sensitive situations.
Travel Delays
Primarily, we keep an eye out for messages related to travel delays that may require us to extend reservations or make last-minute adjustments. If you experience an emergency or an unforeseen circumstance that truly cannot wait until the next business day, please know that we are doing our best to catch these messages and respond when possible.
That said, it’s important to note that we cannot guarantee immediate replies outside of business hours. Our after-hours monitoring is focused on addressing only those matters that are truly urgent. For everything else, we ask for your patience and understanding.
Learn more about what happens when you return home is delayed in our previous blog on this topic.
Non-Urgent Requests
For non-urgent inquiries, general questions, or routine requests, we encourage you to reach out during our regular office hours. This helps us ensure that your matter receives the attention it deserves and that we can offer you the best possible service. If you happen to contact us outside of hours, rest assured that we will follow up promptly the next business day.
Buckhead Pet Pals’ Office Hours & Communication Policies
We deeply appreciate your understanding and cooperation in helping us maintain efficient, respectful communication boundaries. Your partnership allows us to provide you with the attentive, high-quality service you and your pets deserve.
The Best Care for Atlanta Pets & Their Families
As always, thank you for being part of the Buckhead Pet Pals family! If you have any questions about our office hours or how best to reach us, please don’t hesitate to ask during office hours.
Buckhead Pet Pals offers dog walking and dog sitting services, as well as cat sitting and care for other species. We proudly serve Atlanta, Buckhead, Sandy Springs, Marietta, and Dunwoody.
Learn more about our onboarding process and scheduling software/app here. We welcome your questions and comments via phone at 404-303-0312 or email at office@buckheadpetpals.com. If you’d like to learn more about what it takes to work with Buckhead Pet Pals, check out our jobs page. Existing clients, please request dog walking services here
